The formula to make customers satisfied in the hospitality industry is not to provide services that will only make customers say “it was a good experience” but to make them say “we will definitely come back again” and keep them loyal, by providing quality in services with pleasure. Pleased customers…
The evolution of the pharmaceutical industry over the years in the world market has been of a great concern for the health care service institutions, and customers, particularly. The importance of pharmaceutical industry utilization relies on the premise of quality control management implementation, which intends to improve the management system…
Every day we are witnessing a change in the role of technology as it impacts the environment, people, and society as a whole. People are becoming detached from the environment; thus they do not always see a need for environmental protection. Even institutions like universities and high schools can be…
The impact of globalization on organizations is increasing rapidly, no matter the size or industry. In today’s open economy, organizations are more exposed to bribery. Bribe means a payment or any other favor that is given to others to influence them to act in favor of the bribe givers. Different…
Cyber security is taken as a critical issue on the global agenda. Almost every country is building a platform to further fight the bad incomings from cyber attacks. Organizations should be following this agenda as they are the most vulnerable to these attacks. Why consider investing on Cybersecurity? There are…
In recent months the world economy is consistent with the exposure of preliminary data showing that global growth during the second half of 2015 is 2.8 percent weaker than previously forecasted. This drop was noticed especially in the United States, Japan, and other advanced Asian economies. On the other hand,…
Over the last few years, we have seen more countries bring enforcement activities against companies that use bribery to win foreign contracts and grow their revenues. Some of the countries included in such activities are Australia, Canada, France, Germany, Italy, the Netherlands, Norway and the UK. Nevertheless, the crackdown on…
Announcing with gratitude, The PECB Standards Insights Conference will be held in “Palais des congrès de Montréal” from June 29th to 30th, 2017. Attending this conference at the vibrant city of Montreal, Canada, will complement your professional opinions and reveal many future occurrences and disputable matters with respect to Management…
The maximization of profit and efficiency are the main quality objectives for any organization. Developing actions to address risks and opportunities when planning will assist an organization to evaluate the level of risk in an operational context. Risk evaluation and analysis are important aspects of any quality management system. The…
During the last few years, the Telecom industry has gone through a substantial development period and is aspiring to reach even higher levels of growth by exploring new possibilities in the market. Lastly, this industry has become a quite important piece in the giant puzzle of social interaction. Along with…
