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As the business world continues to navigate uncharted waters, companies and organizations of every size face unprecedented pressure. To thrive, they must consistently deliver exceptional quality and customer experience. That means striking a delicate balance: delivering excellence alongside the pursuit of operational efficiency. To do this, they must be able…
The world’s favourite standard is still as relevant as ever. Used by millions of organizations around the globe, the world-standard reference for quality, ISO 9001, Quality management systems – Requirements, has just passed its “warrant of fitness”. Like all ISO standards, ISO 9001 undergoes a systematic review every five years to decide…
Standards to support ISO 9001 have just been updated. Improved quality, performance, efficiencies and business relationships are just some of the benefits of implementing a quality management system (QMS) such as ISO 9001. Standards focusing on specific requirements that help optimize the use of a QMS have just been updated…
A research done by Basak Manders, a Quality Management research expert, found that ISO 9001 quality management standard has been implemented by more than one million organizations in 187 countries since its introduction in 1987. According to the research, ISO 9001 implementation ensures operational and market benefits in the majority…
Case Study 1: CSX Signal Shop Talmadge J. (TJ) Pittman, CSX Signal Shop, Savannah GA, has always managed in a system where ISO 9001 was the governing standard. When asked if he were promoted would he implement ISO 9000 in the region under his control, made the following statement: “I…
The formula to make customers satisfied in the hospitality industry is not to provide services that will only make customers say “it was a good experience” but to make them say “we will definitely come back again” and keep them loyal, by providing quality in services with pleasure. Pleased customers…
The evolution of the pharmaceutical industry over the years in the world market has been of a great concern for the health care service institutions, and customers, particularly. The importance of pharmaceutical industry utilization relies on the premise of quality control management implementation, which intends to improve the management system…
You have probably been wondering if your company is doing things right. Questions which imply insecurities regarding the company’s performance in the market have surely been asked many times among the workers such as: Are we keeping a proper record of processes within the company? Are we tackling problems efficiently?…
Nowadays, quality is a word very often heard and spoken by society and industries of all sorts. Almost all organizations- product or service based- have some kind of advertisement signaling towards their company providing quality to the customer. Apple portrays innovative technology with simplicity and quality design, BMW confirms its…
