A customer calls asking for details about how they are registered in your company’s database, so they can make sure their information is updated. You get a phone call from a business partner who needs to contact your colleague and asks you to check her calendar to see when she is free.…
Cybersecurity has become increasingly critical in the digital age, as organizations across all sectors face growing threats from cybercriminals. Imagine hackers breached a small healthcare practice through “phishing” – sending a scam email, and gaining access to sensitive patient data, including medical records. Now imagine Sarah Johnson, a 35-year-old teacher and…
Modern-day security breaches like the SolarWinds or T-Mobile attacks are not one-off events; they are prime examples of how someone can steal your organization’s credentials and use them to gain illegitimate privileged access to sensitive assets. Data breaches happen daily, and in too many places at once to keep count.…
The world is full of colour and energy. Human ingenuity has harnessed this vibrancy to build truly amazing things. It is also this ingenuity that drives us to perpetually innovate and create, shaping the future we will all inhabit. But for us to make progress on challenges – from renewable…
In the quiet suburbs of small-town Canada, Hannah, an 80-year-old retiree, faced a daunting health challenge. Diagnosed with congestive heart failure, she grappled with frequent hospital visits, medication adjustments, and the constant fear of exacerbations. But then came a game-changer: remote patient monitoring (RPM). In healthcare, effective diagnostics rely on…
In a world where change is the only constant, organizations can no longer afford to be complacent. Keeping up with the pace of technological change is tough, and all business leaders must learn to adapt. It’s no longer enough to react to disruption. To get ahead of the competition, organizations…
Trust makes the world go round. Without it, democracies crumble and relationships suffer. The same goes for organizations and businesses – without the trust of their customer base, they simply cannot succeed. Trust, however, is never a given. Like respect, it must be won, and in an ever-evolving business landscape,…
When considering how a business operates, the initial things that likely spring to mind include the usual processes and departments: product development, sales, marketing, HR, and more. However, it’s important to recognize that each of these areas is influenced by an overarching system that is often underestimated – the quality…
Health is what we all have in common. When it’s protected, health empowers people to prosper; but when it’s neglected, it can have devastating consequences, not just for individuals and their families but for entire communities. As the world continues its migration into digital realms, the healthcare industry has worked…
How do successful businesses thrive in our ever-more competitive world? Some are driven by a charismatic leader; others rely on the power of the collective. But there is one ingredient which, from corner store to corporate powerhouse, is essential for healthy long-term success. Quality. That is why effective quality management…
