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Trust makes the world go round. Without it, democracies crumble and relationships suffer. The same goes for organizations and businesses – without the trust of their customer base, they simply cannot succeed. Trust, however, is never a given. Like respect, it must be won, and in an ever-evolving business landscape,…
When considering how a business operates, the initial things that likely spring to mind include the usual processes and departments: product development, sales, marketing, HR, and more. However, it’s important to recognize that each of these areas is influenced by an overarching system that is often underestimated – the quality…
As the business world continues to navigate uncharted waters, companies and organizations of every size face unprecedented pressure. To thrive, they must consistently deliver exceptional quality and customer experience. That means striking a delicate balance: delivering excellence alongside the pursuit of operational efficiency. To do this, they must be able…
There are many reasons why attending a Japanese university fulfills an individual’s intellectual goals. I have always been highly inspired by the Japanese remarkable economic and technological development. The Japanese have managed to overcome the ever increasing struggle of natural resource scarcity, and become one of the global leading countries.…
Case Study 1: CSX Signal Shop Talmadge J. (TJ) Pittman, CSX Signal Shop, Savannah GA, has always managed in a system where ISO 9001 was the governing standard. When asked if he were promoted would he implement ISO 9000 in the region under his control, made the following statement: “I…
The formula to make customers satisfied in the hospitality industry is not to provide services that will only make customers say “it was a good experience” but to make them say “we will definitely come back again” and keep them loyal, by providing quality in services with pleasure. Pleased customers…
The evolution of the pharmaceutical industry over the years in the world market has been of a great concern for the health care service institutions, and customers, particularly. The importance of pharmaceutical industry utilization relies on the premise of quality control management implementation, which intends to improve the management system…
The maximization of profit and efficiency are the main quality objectives for any organization. Developing actions to address risks and opportunities when planning will assist an organization to evaluate the level of risk in an operational context. Risk evaluation and analysis are important aspects of any quality management system. The…
