The formula to make customers satisfied in the hospitality industry is not to provide services that will only make customers say “it was a good experience” but to make them say “we will definitely come back again” and keep them loyal, by providing quality in services with pleasure. Pleased customers…
![Customer-satisfaction-in-the-hospitality-industry](https://insights.pecb.com/wp-content/uploads/2016/12/Fjolla-Nuqi-Customer-satisfaction-in-the-hospitality-industry-1170x700.png)