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“A rose by any other name would smell as sweet.” – William Shakespeare, Romeo, and Juliet In our profession, like most others, we have developed our own terminology, jargon, buzzwords, and acronyms used to discuss what we do, how we do it, and the end product of that work. If…
During the last two decades, technology has been developing rapidly, leading to an impact on other areas and ultimately changing the way organizations conduct business. However, regardless of how useful these changes have been, organizations still deal with different disruptions, be it from natural or human causes. Hence, the need…
Building a sustainable Crisis Management Team (CMT) requires effective decision analysis capability. You need: people, tools, and structure. What does this mean? It means that the CMT must possess: Common mindset – To accomplish this the CMT has to have a common terminology that is understood by all members and…
Before delving into the structure of a crisis management plan, I will share an example of a previous case, in order to put the importance of a crisis management plan into perspective. United Airline 2017 Crisis In early 2017, social media erupted with the news that United barred two teenage…
From a nondescript disease out in Wuhan, China, COVID-19 has become a force we have all had to contend with. Businesses, big and small, have been affected with varying degrees of positive and negative outcomes. As a middle-sized business owner, and a business continuity consultant, this crisis gave me a…
